---
title: Accounts | Help Center
description: Manage invoices, payments, subscriptions, statements, refunds, and your facility's finances.
---
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1. [Help Center](https://knowledge.octivfitness.com/)
2. [Accounts](https://knowledge.octivfitness.com/accounts)
# Accounts
Manage invoices, payments, subscriptions, statements, refunds, and your facility's finances.
## Member Billing & Payments
- [How do I send out my invoices?](https://knowledge.octivfitness.com/how-do-i-send-out-my-invoices)
- [How do I set up and assign a special rate discount to a member?](https://knowledge.octivfitness.com/how-do-i-set-up-and-assign-a-special-rate-discount)
- [How do I credit an invoice?](https://knowledge.octivfitness.com/how-to-credit-an-invoice)
- [How do I automate my invoice generation?](https://knowledge.octivfitness.com/how-do-i-automate-my-invoice-generation)
- [Payment Processors](https://knowledge.octivfitness.com/payment-processors)
- [Where can I find my invoices?](https://knowledge.octivfitness.com/where-can-i-find-my-invoices)
- [How do I delete a payment?](https://knowledge.octivfitness.com/deleting-payments)
- [How do I create an invoice?](https://knowledge.octivfitness.com/creating-invoice)
- [How do I delete an invoice?](https://knowledge.octivfitness.com/how-to-delete-an-invoice)
- [How do I edit my invoices?](https://knowledge.octivfitness.com/how-do-i-edit-my-invoices)
- [Why is a paid invoice still showing as unpaid or outstanding?](https://knowledge.octivfitness.com/why-is-a-paid-invoice-still-showing-as-unpaid-or-outstanding)
- [A duplicate invoice was generated for the same member — how do I fix it?](https://knowledge.octivfitness.com/a-duplicate-invoice-was-generated-for-the-same-member-how-do-i-fix-it)
- [Why is the invoice numbering sequence incorrect? (German market)](https://knowledge.octivfitness.com/why-is-the-invoice-numbering-sequence-incorrect-german-market)
- [How do I cancel an invoice or issue a credit note?](https://knowledge.octivfitness.com/how-do-i-cancel-an-invoice-or-issue-a-credit-note)
- [How do prorated or partial billing charges work?](https://knowledge.octivfitness.com/how-do-prorated-or-partial-billing-charges-work)
- [Why are member payments failing or not processing?](https://knowledge.octivfitness.com/why-are-member-payments-failing-or-not-processing)
- [How do I record a manual or ad-hoc payment?](https://knowledge.octivfitness.com/how-do-i-record-a-manual-or-ad-hoc-payment)
- [How do I refund a member?](https://knowledge.octivfitness.com/how-do-i-process-a-refund-to-a-member)
- [How do I update a member's billing details or bank account?](https://knowledge.octivfitness.com/how-do-i-update-a-members-billing-details-or-bank-account)
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## Your Octiv Subscription
- [How do I update the card my facility uses to pay Octiv?](https://knowledge.octivfitness.com/how-do-i-update-the-card-my-facility-uses-to-pay-octiv)
- [How do I transfer facility ownership?](https://knowledge.octivfitness.com/how-do-i-transfer-facility-ownership)
- [Why is my Octiv account suspended?](https://knowledge.octivfitness.com/why-is-my-octiv-account-suspended)
- [What are Octiv's billing costs and how is the user count calculated?](https://knowledge.octivfitness.com/what-are-octivs-billing-costs-and-how-is-the-user-count-calculated)
- [Getting Started](https://knowledge.octivfitness.com/getting-started)
- [Members](https://knowledge.octivfitness.com/members#main-content)
- [Attendance & Tracking](https://knowledge.octivfitness.com/members#attendance-tracking)
- [Packages & Billing](https://knowledge.octivfitness.com/members#packages-billing)
- [Profiles & Setup](https://knowledge.octivfitness.com/members#profiles-setup)
- [Contracts & Waivers](https://knowledge.octivfitness.com/members#contracts-waivers)
- [Staff Management](https://knowledge.octivfitness.com/staff-management)
- [Leads](https://knowledge.octivfitness.com/leads)
- [Packages](https://knowledge.octivfitness.com/packages#main-content)
- [Lead Drop Ins](https://knowledge.octivfitness.com/packages#lead-drop-ins)
- [Member Packages](https://knowledge.octivfitness.com/packages#member-packages)
- [Location specific packages](https://knowledge.octivfitness.com/packages#location-specific-packages)
- [Scheduling](https://knowledge.octivfitness.com/scheduling)
- [Accounts](https://knowledge.octivfitness.com/accounts#main-content)
- [Member Billing & Payments](https://knowledge.octivfitness.com/accounts#member-billing-payments)
- [Your Octiv Subscription](https://knowledge.octivfitness.com/accounts#your-octiv-subscription)
- [Payment Gateways](https://knowledge.octivfitness.com/payment-gateways#main-content)
- [GoCardless](https://knowledge.octivfitness.com/payment-gateways#gocardless)
- [Stripe](https://knowledge.octivfitness.com/payment-gateways#stripe)
- [Paystack](https://knowledge.octivfitness.com/payment-gateways#paystack)
- [Three Peaks](https://knowledge.octivfitness.com/payment-gateways#three-peaks)
- [Netcash](https://knowledge.octivfitness.com/payment-gateways#netcash)
- [Sepa](https://knowledge.octivfitness.com/payment-gateways#sepa)
- [Store](https://knowledge.octivfitness.com/store#main-content)
- [Products](https://knowledge.octivfitness.com/store#products)
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- [Reports & Data](https://knowledge.octivfitness.com/reports-data)
- [Check in](https://knowledge.octivfitness.com/check-in)
- [Workouts](https://knowledge.octivfitness.com/workouts)
- [Octiv Explore](https://knowledge.octivfitness.com/octiv-explore)
- [Vitality](https://knowledge.octivfitness.com/vitality)
- [Settings](https://knowledge.octivfitness.com/settings#main-content)
- [Integrations](https://knowledge.octivfitness.com/settings#integrations)
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- [For Members](https://knowledge.octivfitness.com/for-members)
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