How do prorated or partial billing charges work?

What Is Prorated Billing? When a member joins or changes their package mid-billing cycle, Octiv may charge a prorated (partial) amount for the remaining days of that period rather than a full month's fee. How Octiv Calculates Proration Proration is calculated based on the number of days remaining in the billing period at the time the member's package starts. The formula is: (Monthly rate ÷ Days in the month) × Days remaining in the billing period A Member Is Questioning a Partial Charge 1. Navigate to the member's billing history: Accounts >> Invoices 2. Identify the invoice with the partial amount and check the invoice date against the billing cycle start date. 3. Explain that the partial charge reflects the days from when they joined until the end of the billing period — they will be charged the full amount from the next cycle. 4. If the amount appears incorrect, contact Octiv Support with the member's name, invoice number, and start date. Prorated Charge After a Package Change If a member upgrades or downgrades their package mid-cycle, they may see a partial charge for the new package covering the remaining days of the current period. This is expected behaviour. ⚠ To avoid prorated billing confusion, schedule package changes to take effect at the start of a new billing cycle.