- Help Center
- Accounts
- Setting Up Your Debit Orders
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Staff Management
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Packages
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Scheduling
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PT Sessions
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Workouts
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Manage Bookings and Attendance
- How Can I Manually Book Members In?
- Can I Book Non-members Into A Class?
- Can I Book Leads Into A Class?
- The Waiting List Explained
- Checking A Member In
- Troubleshooting Bookings
- Troubleshooting QR Code
- How do I track my Member Attendance?
- Booking Badges
- Cancellation Options (Staff)
- Cancellation Statuses on Roster
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General
- Does Octiv have Access Control Set up & How can I Control Access for Entry?
- How to Enable and Disable a Package from the Signup Widget
- Package Sign Up Settings through the Widget:
- Sign Up Widget Explained
- Widget Set Up and Integrations
- How do I change my Logo/ Signature/ Reply to email/ Disable or Enable Comms?
- How to adjust members booking view
- App: Buy packages
- COVID-19 Feature
- Exports
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Accounts
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Comms
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Paystack (Online ADHOC payments RSA only)
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Netcash (RSA only)
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Three Peaks (RSA only)
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Stripe (Online ADHOC payments Rest of the World)
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Members
Getting Integrated With Direct Debits
Set up and integrate your debit order account with Octiv
If you are interested in running Debit Orders or ADHOC payments through OCTIV or already have an existing account with one of our below partners please let us know. You will be required to send this information through to us in order to create your Payment Gateway webhook.
SOUTH AFRICA
1. Netcash - contact Dieter to get all your required info:
E: Dieter.Christoffels@netcash.co.za
T: Office: 086-133-8338 | Direct: 021-521-5215
Once your account has been set up or you already have an existing account please email your Debit Order Keys to onboarding@octivftiness.com. Netcash will provide you with these.
- Merchant Account Number:
- Account Service Key:
- Debit Order Service Key:
2. Three Peaks - contact Ryan to get all your required info:
E: info@threepeaks.co.za
T: 086 137 3257
Once your account has been set up or you already have an existing account please email your Debit Order Tokens to onboarding@octivftiness.com. Three Peaks will provide you with these.
- Dev ID:
- Dev Token:
- CREF:
REST OF THE WORLD
1. GoCardless:
- Call: +44 20 8338 9537
- Web: https://gocardless.com
Please first make sure that your country can be onboarded with GoCardless by selecting here.
Please make sure to sign up to your GoCardless account with the SAME email address as your Octiv Owner account.
Once you have created your account please let us know so that we can enable the gateway for you.
2. Stripe ACH
- Web: https://stripe.com
You would first need to create your Stripe account to activate your ACH payments.
If you are a US-based Stripe user, you can receive USD payments directly from a customer's bank account instead of a credit or debit card by using Automated Clearing House (ACH) payments. You can activate ACH payments from your Dashboard:
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Log into your Dashboard.
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Navigate to the ACH Terms of Service.
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Click Enable ACH to accept the Terms of Service and enable ACH payments on your account.
Once you have set up your Stripe account you will have to complete the webhook setup to integrate the API between Octiv and Stripe.