Which payment gateways can I use with Octiv, and how do I connect them?

Octiv works with several payment gateways. Which ones you can use depends on your country and on how you want to collect payments:

• Debit orders collect recurring payments straight from your members' bank accounts.
• Ad-hoc (once-off) payments let members pay by card for drop-ins, top-ups, limited packages and invoices.

How payment gateways are set up

Your payment gateway is chosen and switched on by the Octiv team during onboarding. Facility staff can't add or change it themselves. Each facility uses one payment gateway. Once it's set up, the ad-hoc payment options for your region appear under Settings >> Payment Gateways.

To get set up, or to ask about changing your gateway, email onboarding@octivfitness.com.

Debit orders in South Africa

In South Africa you can run debit orders through Netcash or Three Peaks. First open an account with the provider. Once it's active, they'll give you your keys, and you email these to onboarding@octivfitness.com so we can connect your account.

• Netcash: netcash.co.za. For a new account, email sales@netcash.co.za or call 0861 338 338. You'll need your Merchant Account Number, Account Service Key and Debit Order Service Key. See How do I integrate my Netcash account with Octiv?
• Three Peaks: threepeaks.co.za. Email support@threepeaks.co.za or call 086 137 3257. You'll need your Dev ID, Dev Token and CREF. See How do I integrate my Three Peaks account with Octiv?

Debit orders outside South Africa

• Octiv Pay (powered by Stripe Connect): available to facilities in countries Stripe supports, mostly in Europe. Check stripe.com/global for your country. Once we've switched it on for you, go to Settings >> Payment Gateways. Under Octiv Pay, click the ⋮ (Actions) menu next to each location showing Not onboarded, choose Onboard Now and complete Stripe's steps. It takes card payments and direct debits such as SEPA. See How do Octiv Pay (Stripe) payouts and fees work?
• GoCardless: gocardless.com. First check that GoCardless can onboard businesses in your country. The owner's email address in Octiv needs to match your GoCardless account's email address. If you already have a GoCardless account, make sure the owner email in Octiv is the same. If you're creating a new GoCardless account, sign up with your Octiv owner's email address (if your facility has more than one owner, use the first owner's). Let us know once it's ready, and we'll connect it for you during onboarding. See How do I manage GoCardless / SEPA mandates?
• Manual SEPA: Octiv creates a SEPA file that you upload to your own bank, and you record payments manually. Once we've switched it on for you, you add your Creditor ID, BIC and IBAN under Settings >> Payment Gateways >> SEPA. See How do I set up and export manual SEPA debit orders?
• United States (ACH): US facilities can take payments straight from a member's US bank account (ACH) through Stripe. To set this up, email onboarding@octivfitness.com.

With GoCardless or Octiv Pay, you can also bill debit order members on their own billing date. See Debit Order Subscriptions.

Ad-hoc (once-off) card payments

• South Africa: Paystack appears under Settings >> Payment Gateways >> Adhoc, where you can enable it. If your facility uses Netcash, you can also use Netcash PayNow. PayNow is an add-on service from Netcash with its own keys, so ask your Netcash account manager to activate it first.
• Outside South Africa: Stripe or PayPal under Adhoc (Octiv Pay also takes card payments). See How do I use Stripe?

Once your gateway is connected, see How do I set up a new member with debit order payment? to start adding debit order members.