---
title: How do I transfer facility ownership?
description: Facility ownership changes are handled by Octiv Support — tell us what's changing with your Octiv account and send proof for anything financial.
---
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# How do I transfer facility ownership?
## Facility ownership changes are handled by Octiv Support — tell us what's changing with your Octiv account and send proof for anything financial.
When a facility changes hands, any changes to your **Octiv account** are handled by **Octiv Support**. Email **support@octivfitness.com** to get started.
Octiv only manages the relationship between **Octiv and your facility** — billing, contact details, payment gateway and business documents. Anything inside your Octiv account (members, packages, data) stays as it is and remains yours to manage.
**What we need depends on what's changing**
- **If only the contact person changes** (for example, we should address a new manager from now on): just let us know. Usually nothing else is needed — we can arrange training if the new owner wants it.
- **If any account details change**, send us the new details and **proof for anything financial** so we can verify the information is accurate. This includes:
- Banking or billing details, or the payment gateway details held in Octiv
- Contact information — cell number and email addresses
- Business documents
- **If the card that pays your Octiv subscription changes**, we'll remove the old card so the new owner can add theirs (see *[How do I update the card my facility uses to pay Octiv?](https://knowledge.octivfitness.com/how-do-i-update-the-card-my-facility-uses-to-pay-octiv?hsLang=en)*).
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