For Members
- How do I link Discovery Vitality and earn points?
- How do I cancel my membership?
- How do I add a workout or log a personal best in the app?
- How do I temporarily deactivate or freeze my membership?
- I bought the wrong package — can I get a refund?
- How do I buy a package in the Octiv app?
- How do I find and view my contract or waiver?
- How do I find my app version and make sure the Octiv app is up to date?
- Why aren’t my class schedule or workouts showing in the app?
- Why is my Octiv app showing a black screen or not loading?
- How do I link my Octiv accounts across different facilities?
- How do I buy top-up sessions in the app?
- How do I add my card in the Octiv app?
- How do I update my email address in the Octiv app?
- How do I delete my Octiv profile or remove myself from a facility?
- How do I add an additional facility to my Octiv app?
- Where can I view my invoices and statements in the Octiv app?
- Why isn't Google Calendar syncing with Octiv?
- Why can't I log in to my Octiv account?