A duplicate invoice was generated for the same member — how do I fix it?

How Duplicate Invoices Occur Duplicate invoices typically occur after: • Accidental/ simultaneous duplicate packages • Billing settings being changed mid-period (the old and new settings each generate an invoice). • A system error during invoice generation. Resolution 1. Identify the duplicate invoice in the member's billing history: Accounts >> Invoices >> [Member] 2. Select Actions (three dots) >> Void 3. If investigation is needed as to why the duplicate invoice exists, d reach out to Octiv Support to investigate the root cause. Please include as much information as possible. ⚠ Preventing Duplicate Invoices Change billing settings at the start of a new billing cycle rather than mid-period. This prevents the old and new settings from both triggering invoice generation for the same period. Make sure to only add applicable packages to a members profile MEMBERSHIPS & PACKAGES