Member App

Membership Management

• How do I temporarily deactivate or freeze my membership?

Commerce & Purchases

• I bought the wrong package — can I get a refund?
• How do I buy a package in the Octiv app?

Contracts & Documents

• How do I find and view my contract or waiver?

App Issues

• How do I find my app version and make sure the Octiv app is up to date?
• My class schedule or workouts are not showing in the app
• Why is my Octiv app showing a black screen or not loading?

Facility Management

• How do I link my Octiv accounts across different facilities?

Cards & Payments

• How do I add my card in the Octiv app?