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Help Center
Member App
Member App
Membership Management
How do I temporarily deactivate or freeze my membership?
Commerce & Purchases
I bought the wrong package — can I get a refund?
How do I buy a package in the Octiv app?
Contracts & Documents
How do I find and view my contract or waiver?
App Issues
How do I find my app version and make sure the Octiv app is up to date?
My class schedule or workouts are not showing in the app
Why is my Octiv app showing a black screen or not loading?
Facility Management
How do I link my Octiv accounts across different facilities?
Cards & Payments
How do I add my card in the Octiv app?