Why is my Octiv app showing a black screen or not loading?

Quick Fixes (Try These First) 1. Force-close the app: swipe it away from your app switcher and reopen it. 2. Check your internet connection: try switching from WiFi to mobile data (or vice versa). 3. Restart your phone. If the App Still Shows a Black Screen 1. Delete the Octiv app from your phone. 2. Reinstall it from your app store. 3. Log in with your email address and password. App Works on One Device but Not Another If the app works on a friend's phone or your tablet but not your main device, the issue is likely device-specific. Please reach out to Octiv Support with your device make, model operating system version and the Octiv App version, so that they can advise Still Not Working After Reinstalling? Contact your facility and ask them to confirm your account is active in their admin system. If your profile shows as active and the app still doesn't work, ask the facility to contact support@octivfitness.com on your behalf with your name, email, device make, model operating system version and the Octiv App version, so that they can advise