Why aren’t my class schedule or workouts showing in the app?
Member guide to missing schedules or workout content
Step 1 — Refresh the App
1. Force-close the app and reopen it.
- Log out (My Profile >> Log Out) and log back in.
Step 2 — Update the App
1. Check if there is an Octiv update available.
- If yes, update the app.
- If no update is available, delete and reinstall the app to force a fresh download.
Still Not Resolved?
Ask your facility to contact support@octivfitness.com with your name, email address, and a description of what is not showing. Include your device make, model operating system version and the Octiv App version, so that they can advise.