My class schedule or workouts are not showing in the app
Member guide to missing schedules or workout content
Step 1 — Refresh the App 1. Force-close the app and reopen it. 2. Log out ( My Profile >> Log Out ) and log back in. Step 2 — Update the App 1. check if there is an Octiv update available. 2. If yes, update the app. 3. If no update is available, delete and reinstall the app to force a fresh download. Still Not Resolved? Ask your facility to contactsupport@octivfitness.com with your name, email address, and a description of what is not showing. Include your device make, model operating system version and the Octiv App version, so that they can advise