Payments & Billing
- A member was charged after their membership was cancelled
- Why are member cards not saving correctly?
- How do I update a member's billing details or bank account?
- How do I change a member's payment type from card subscription to Cash/EFT?
- Why are member payments failing or not processing?
- What are Octiv's billing costs and how is the user count calculated?
- How do I record a manual or ad-hoc payment?
- How do prorated or partial billing charges work?
- How do I process a refund to a member?
- Why has my Paystack payout not arrived or been delayed?
- How do I see a member's billing date or subscription status?