How do I add my card in the Octiv app?
Adding and managing payment cards in the member app
Adding Your Card
Only Members that have a payment method listed as Card Subscription at their facility will be able to add their card to their profile in the app. Otherwise the below will result in a blank screen.
- Open the Octiv app and navigate to My Profile in the top left hand circle
- General >> My Cards - click the "+" button and enter your card details.
- Confirm — your card will be saved for future billing.
Removing a Card from Your Profile
If your payment method at your facility is on a card subscription, your card cannot be removed without first changing your payment method. Ask your facility staff to update your payment method away from card subscription.
- Once the payment method is changed, you will be able to remove your card details in the app under General >> My Cards
Why Was My Card Charged?
If you received an unexpected card charge, contact your facility directly for details on the charge, or email support@octivfitness.com.
My member hasn't added their Card details with a payment method of Card Subscription
Facility Staff can resend the onboarding email by going to Accounts >> Cards >> Actions >> Send Onboarding Link prompting the member to add their card. Ask the member to check their spam folder if the email does not appear within a few minutes.
Alternatively you as facility are able to open the link for them to add card details from Accounts >> Cards >> Actions >> Open Onboarding Link