---
title: How do I buy a package in the Octiv app?
description: Learn how members can browse, purchase and pay for packages directly in the Octiv app.
---
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# How do I buy a package in the Octiv app?
## Purchasing memberships and packages as a member
**Buying a Package Through the App**
1\. Open the Octiv app.
1. Navigate to Packages.
2. Select Buy New Package & browse available packages and select the one you want.
3. Complete the purchase
**Package Not Appearing in the App**
If you cannot see a package you expect to purchase, contact your facility — the package may need to be manually assigned to you, or it may be a hidden package not available for self-purchase.
The packages under **Buy New Package** can be different from the ones you see on your facility's Octiv Explore profile. Your facility chooses which packages are offered to new members and which are offered to existing members. If you're already a member of the facility, always buy from **Packages \>\> Buy New Package**, not from Explore. Explore is for finding new facilities to join. If you can't see the package you want, contact your facility.
**I Bought the Wrong Package — Can I Get a Refund?**
Contact your facility with the package name and purchase date so that they can investigate the purchase and assist you
**Can I Buy a Drop-In for a Friend?**
Each Octiv profile is individual and tied to a unique email address. Packages purchased on your account cannot be transferred to another person's account. Your friend would need their own Octiv profile to book a drop-in session.
**Where Can I View My Invoices in the App?**
Invoices, both paid and unpaid, and payment history are visible in the app under **My Profile \>\> Billing \>\> Invoices**.
### Member App \> Cards & Payments
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