Why was a member charged after their membership was cancelled?

Steps to Investigate
1. Navigate to Accounts >> Invoices and review the invoice date vs. the cancellation date, please consider invoices generated in advance for debit order members

1. Check whether any other active packages are still on the account.
2. Check the debit batch report to confirm when the debit was submitted.

Resolution
1. If the charge is confirmed as incorrect please send it to support@octivfitness.com to investigate for you

1. Void all remaining invoices to prevent future charges.