Why has my Paystack payout not arrived or been delayed?
Understanding Paystack and debit settlement timelines
Paystack Settlement Timing (South Africa) Payments processed via Paystack are settled to your bank account on a schedule — settlement is not immediate. There can be a delay of several business days after the payment is collected. How to Track Settlements Accounts >> Settlements The Settlements view shows when payments were batched and sent to your bank account. Settlement Is Missing After 5–7 Business Days 1. Check the Settlements view to confirm the payment was processed. 2. Contact Octiv Support at support@octivfitness.com with the payment date and amount. 3. Octiv Support will escalate to Paystack for reconciliation.