How do I see a member's billing date or subscription status?

View a Member's Next Billing Date
Accounts >> cards / subscriptions >> search for member >> Next Billing Date column

View Payment History and Invoices
Accounts >> Invoices >> search by member name or date range

Filter by status — Open, Paid, Unpaid— to find outstanding invoices quickly.

How to Make Sure a Member Is on the Debit Batch
For a member to appear in a debit batch they must:

1. Have an active package assigned to their profile.
2. Have debit order set as their payment type (not Cash/EFT).
3. Have valid debit order details (bank account / mandate) on record.

Check all three via: Members >> Manage >> [Member] >> Billing & Package

Why Is a Member Not Appearing in the Debit Batch?
The most common reasons:

• No active package assigned — assign the correct package.
• Payment type is not set to Debit Order. Your settings under Sign-Up >> settings determine which batch they will appear in
• Debit mandate is missing or inactive — re-send the mandate onboarding link.