---
title: Members | Help Center
description: Learn how to manage members, packages, contracts, waivers, and member-related tasks.
---
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1. [Help Center](https://knowledge.octivfitness.com/)
2. [Members](https://knowledge.octivfitness.com/members)
# Members
Learn how to manage members, packages, contracts, waivers, and member-related tasks.
## Attendance & Tracking
- [How do I view a member’s Logbook(Exercise History)?](https://knowledge.octivfitness.com/viewing-a-members-logbook-exercise-history)
- [How do I track a member’s weight?](https://knowledge.octivfitness.com/tracking-a-members-weight)
- [How do I record a member’s body composition?](https://knowledge.octivfitness.com/recording-a-members-body-composition)
- [How do I track my member attendance?](https://knowledge.octivfitness.com/how-do-i-track-my-member-attendance)
## Packages & Billing
- [How do discounts and special rates work on packages?](https://knowledge.octivfitness.com/how-do-discounts-and-special-rates-work-on-packages)
- [Why does a member still have access after their package ended?](https://knowledge.octivfitness.com/a-member-still-has-access-after-their-package-ended)
- [How do I change a member's package?](https://knowledge.octivfitness.com/how-do-i-change-a-members-package)
- [How do I upgrade or downgrade a member's class frequency (package)?](https://knowledge.octivfitness.com/how-do-i-upgrade-or-downgrade-a-members-class-frequency-package)
- [Why was a member charged after their membership was cancelled?](https://knowledge.octivfitness.com/a-member-was-charged-after-their-membership-was-cancelled)
- [How do I change a member's payment type from card subscription to Cash/EFT?](https://knowledge.octivfitness.com/how-do-i-change-a-members-payment-type-from-card-subscription-to-casheft)
- [Why are member cards not saving correctly?](https://knowledge.octivfitness.com/why-are-member-cards-not-saving-correctly)
- [How do I see a member's billing date or subscription status?](https://knowledge.octivfitness.com/how-do-i-see-a-members-billing-date-or-subscription-status)
- [How do members self-cancel, and how do I approve it?](https://knowledge.octivfitness.com/member-self-cancellation-and-the-scheduled-actions-approval-queue)
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## Profiles & Setup
- [A member suddenly can't access their account — what should staff check?](https://knowledge.octivfitness.com/a-member-suddenly-cant-access-their-account-what-should-staff-check)
- [How do I set up a new member manually?](https://knowledge.octivfitness.com/how-do-i-set-up-a-new-member-manually-without-the-sign-up-widget)
- [How do Family Accounts work?](https://knowledge.octivfitness.com/family-accounts)
- [How do I create and manage member groups?](https://knowledge.octivfitness.com/how-do-i-create-and-manage-member-groups)
- [How do I use bulk actions to manage my members?](https://knowledge.octivfitness.com/how-do-i-use-bulk-actions-to-manage-my-members)
- [What can I find on a member’s profile?](https://knowledge.octivfitness.com/the-member-profile-a-guided-tour)
- [How do I attach documents to a member?](https://knowledge.octivfitness.com/attaching-documents-to-a-member)
- [What is the member sign-up journey?](https://knowledge.octivfitness.com/members-sign-up-journey)
- [How do I help my Member link multiple accounts in their app?](https://knowledge.octivfitness.com/how-to-link-multiple-accounts-in-the-members-app)
- [How do I disable communications sent to a member via the app?](https://knowledge.octivfitness.com/how-to-disable-communication-sent-to-a-member-via-the-members-app)
- [How do I adjust a member's booking view?](https://knowledge.octivfitness.com/how-to-adjust-members-booking-view)
- [How do I activate a pending member?](https://knowledge.octivfitness.com/how-do-i-activate-a-pending-member)
- [How do I handle duplicate member profiles?](https://knowledge.octivfitness.com/how-do-i-handle-duplicate-member-profiles)
- [How do I assign members to a specific location or organisation?](https://knowledge.octivfitness.com/how-do-i-assign-members-to-a-specific-location-or-organisation)
- [How do I create an Octiv profile for a child?](https://knowledge.octivfitness.com/how-do-i-create-an-octiv-profile-for-a-child)
- [Why is a member showing as 'Pending' and unable to access the app?](https://knowledge.octivfitness.com/why-is-a-member-showing-as-pending-and-unable-to-access-the-app)
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## Contracts & Waivers
- [How do I create, send, and renew a member's contract?](https://knowledge.octivfitness.com/how-do-i-create-send-and-renew-a-members-contract)
- [Getting Started](https://knowledge.octivfitness.com/getting-started)
- [Members](https://knowledge.octivfitness.com/members#main-content)
- [Attendance & Tracking](https://knowledge.octivfitness.com/members#attendance-tracking)
- [Packages & Billing](https://knowledge.octivfitness.com/members#packages-billing)
- [Profiles & Setup](https://knowledge.octivfitness.com/members#profiles-setup)
- [Contracts & Waivers](https://knowledge.octivfitness.com/members#contracts-waivers)
- [Staff Management](https://knowledge.octivfitness.com/staff-management)
- [Leads](https://knowledge.octivfitness.com/leads)
- [Packages](https://knowledge.octivfitness.com/packages#main-content)
- [Lead Drop Ins](https://knowledge.octivfitness.com/packages#lead-drop-ins)
- [Member Packages](https://knowledge.octivfitness.com/packages#member-packages)
- [Location specific packages](https://knowledge.octivfitness.com/packages#location-specific-packages)
- [Scheduling](https://knowledge.octivfitness.com/scheduling)
- [Accounts](https://knowledge.octivfitness.com/accounts#main-content)
- [Member Billing & Payments](https://knowledge.octivfitness.com/accounts#member-billing-payments)
- [Your Octiv Subscription](https://knowledge.octivfitness.com/accounts#your-octiv-subscription)
- [Payment Gateways](https://knowledge.octivfitness.com/payment-gateways#main-content)
- [GoCardless](https://knowledge.octivfitness.com/payment-gateways#gocardless)
- [Stripe](https://knowledge.octivfitness.com/payment-gateways#stripe)
- [Paystack](https://knowledge.octivfitness.com/payment-gateways#paystack)
- [Three Peaks](https://knowledge.octivfitness.com/payment-gateways#three-peaks)
- [Netcash](https://knowledge.octivfitness.com/payment-gateways#netcash)
- [Sepa](https://knowledge.octivfitness.com/payment-gateways#sepa)
- [Store](https://knowledge.octivfitness.com/store#main-content)
- [Products](https://knowledge.octivfitness.com/store#products)
- [Sales](https://knowledge.octivfitness.com/store#sales)
- [Comms](https://knowledge.octivfitness.com/comms)
- [Reports & Data](https://knowledge.octivfitness.com/reports-data)
- [Check in](https://knowledge.octivfitness.com/check-in)
- [Workouts](https://knowledge.octivfitness.com/workouts)
- [Octiv Explore](https://knowledge.octivfitness.com/octiv-explore)
- [Vitality](https://knowledge.octivfitness.com/vitality)
- [Settings](https://knowledge.octivfitness.com/settings#main-content)
- [Integrations](https://knowledge.octivfitness.com/settings#integrations)
- [Add-ons](https://knowledge.octivfitness.com/add-ons)
- [For Members](https://knowledge.octivfitness.com/for-members)
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