Members
Learn how to manage members, packages, contracts, waivers, and member-related tasks.
Attendance & Tracking
Packages & Billing
- Why does a member still have access after their package ended?
- How do I change a member's package?
- How do I upgrade or downgrade a member's class frequency (package)?
- Why was a member charged after their membership was cancelled?
- How do I change a member's payment type from card subscription to Cash/EFT?
- Why are member cards not saving correctly?
- How do I see a member's billing date or subscription status?
- How do members self-cancel, and how do I approve it?
Profiles & Setup
- What can I find on a member’s profile?
- How do I attach documents to a member?
- What is the member sign-up journey?
- How do I help my Member link multiple accounts in their app?
- How do I disable communications sent to a member via the app?
- How do I adjust a member's booking view?
- How do I activate a pending member?
- How do I set up a new member manually (without the sign-up widget)?
- How do I handle duplicate member profiles?
- How do I assign members to a specific location or organisation?
- How do I create an Octiv profile for a child?
- Why is a member showing as 'Pending' and unable to access the app?