How do I set up and manage Paystack?

Paystack is Octiv's ad-hoc card-payment gateway for South Africa — it handles once-off card payments for drop-ins, top-ups, limited packages, and invoices. For a general overview, see What is Paystack? Settlements are paid out to your bank 2 working days after a successful payment and appear under Accounts >> Settlements.

1. Activate Paystack

1. Go to Settings >> Payment Gateways and click Enable below Paystack.
2. Enter the bank account for Paystack payouts and the notification email, then Submit and follow the on-screen Paystack steps. (Invalid account details are rejected.)
3. Tick "Use Paystack for limited package purchases on sign-up and top-ups?" and set the gateway status to Active.

2. Switch from another ad-hoc gateway
Only one ad-hoc gateway can be active at a time, so disable the other first:

1. Settings >> Payment Gateways >> View Active Details (below the current gateway, e.g. Netcash PayNow).
2. Untick "Use PayNow for limited package purchases on sign-up and top-ups?", set its gateway status to Deactivated, and Submit.

3. Request a payment via Paystack
Bill a member, lead, or non-member:

1. Create the invoice if needed (Accounts >> Invoices, or via POS).
2. Find the invoice, click Actions >> Request/Process payment.
3. Tick "Would you like to process this payment immediately" to open the Paystack window and take payment on the spot — or leave it unticked and choose Paystack to email the member a payment link to pay later.

4. Member self-purchase (top-ups & packages)
Members can pay by card via Paystack in the Octiv app:

• Top-ups — see How do I buy top-up sessions in the app?
• Packages — see How do I buy a package in the app? (enable per package: Settings >> Packages >> Edit >> "Allow purchase of package through Octiv mobile app?")
• Drop-ins (leads) via the drop-in widget — see How do I set up the drop-in widget?

In each case the invoice is created and marked paid automatically, and the sessions or package are released once payment succeeds.

5. Settlements
View them under Accounts >> Settlements — they appear once paid out to your bank, 2 working days after a successful payment. Click a settlement date to see its transactions. Statuses: Pending (awaiting payment), Processing (being processed), Success (paid to your bank account).

6. Fees
See What fees will Paystack take? for current Paystack fees.