How do I update my email address in the Octiv app?

Members are able to change Their Own Email Address in the app

1. Navigate to your profile picture in the top left corner > profile > email address > update > submit.

For Facility Admins — Update a Member's Email Address
1. Navigate to Members >> Manage >> [Member Name]

1. Click Edit or open the profile.
2. Update the Email Address field.
3. Save changes.

⚠ The email address is the member's login username. After updating, the member must use the new email address to log in. Request a password reset link via ‘forgot password’ on the login screen.

For Members — What to Do if you are unable to update your email address in app

1. Contact your facility and ask them to update your email address on your profile.
2. Alternatively, email support@octivfitness.com with your name, facility, current email, and the new email address you want to use.

Member App > Membership Management