How do I update my email address in the Octiv app?

Members Cannot Change Their Own Email Address Email addresses cannot be changed by members from within the Octiv app. This must be done by a facility adminorOctiv Support. For Facility Admins — Update a Member's Email Address 1. Navigate to Members >> Manage >> [Member Name] 2. Click Edit or open the profile. 3. Update the Email Address field. 4. Save changes. ⚠ The email address is the member's login username. After updating, the member must use the new email address to log in. Send them a password reset link to the new address to confirm it works. For Members — What to Do 1. Contact your facility and ask them to update your email address on your profile. 2. Alternatively, email support@octivfitness.com with your name, facility, current email, and the new email address you want to use.