How do I migrate from Virtuafacility to Octiv?
What to expect when migrating member data from Virtuafacility
What migrates?
- Member profile data (name, email address and membership type)
- Basic contact information
The following information is not transferred during the migration:
- Booking history and class attendance records
- Notification history
- Workout or performance data
- Payment history from VirtuaFacility
Before your migration takes place, we recommend exporting any historical data you may need in the future, including:
- Booking history
- Payment history
- Performance data
Save these exports in a secure location, as this information cannot be retrieved once access to VirtuaFacility has ended.
What should I do after migrating?Once your migration is complete:
- Use the Attendance Report in Octiv to track bookings, check-ins and cancellations. This will become your ongoing attendance record and audit trail.
- Send each member a sign-up link so they can create a password and complete their Octiv profile.
- If members previously purchased packages in VirtuaFacility, new packages will need to be assigned to them in Octiv.