How do I delete my Octiv profile or remove myself from a facility?

As a Member — Removing Yourself from a Facility
To remove your profile from a facility, contact the facility directly and ask them to deactivate or remove your profile. You cannot self-remove from a facility's member list.

For Facility Admins — Deactivating a Member
1. Navigate to Members >> [Member Name]

1. Cancel or end any active packages.
2. Set the member's status to Inactive or Deactivated.

⚠ Do not delete member data before voiding any associated open invoices. Deactivating the profile is the correct action — full deletion is not recommended as it removes billing history and audit records.

GDPR / Data Deletion Requests (EU)
If a member in the EU requests deletion of their personal data under GDPR, contact Octiv Support at support@octivfitness.com. Octiv can process data deletion requests in compliance with applicable data protection law.