How do I contact Octiv Support?

Main Support Contact Email:support@octivfitness.com For all platform issues, billing queries, member access problems, and technical support. Vitality / Discovery Integration Email:VitalityFitness@discovery.co.za For facility vetting, Discovery kiosk setup, Vitality point disputes, and Discovery app corrections. Octiv CRM Pro Support Email:crmpro@octivfitness.com For queries specifically about the Octiv CRM Pro product (separate from the core fitness platform). What to Include When Contacting Support To get a faster resolution, include: • Facility name and location • Member name and email address (if the issue is member-specific) • Description of the issue and when it started • Steps already taken to resolve it • Screenshot or screen recording of any error messages • App version (if app-related) • Device type and operating system (if app-related) Closing a Location — Notice Required Octiv requires30 calendar days' noticebefore deactivating a location. Email support@octivfitness.com with the intended closure date and confirmation of member migration.