How do I cancel my membership?

Octiv Support cannot cancel your membership. Your membership is managed entirely by your facility, so any cancellation has to go through them — not through Octiv. There are two ways to do it:

Option 1 — Contact your facility
In the app, go to Profile >> General >> Support. A form opens asking "Who do you need support from?" — choose My Facility, enter a subject, describe your request, and submit. Your facility's own cancellation policy (for example, a notice period) will apply.

Option 2 — Request a cancellation in the app
If your facility has enabled this option, go to Profile >> General >> Request Cancellation and confirm when asked "Are you sure?". This sends a cancellation request to your facility to approve — it doesn't cancel your membership instantly.

Important: requesting a cancellation cancels your entire membership (subject to your facility's cancellation policy) — it does not cancel a single package. If you only want to change or drop one package, contact your facility directly instead.

If you don't see the Request Cancellation option, your facility hasn't enabled it — use Option 1.