Where can I view my invoices and statements in the Octiv app?
View your statement, download invoices, and pay outstanding invoices from the Octiv app — and what to do if an invoice isn't showing.
You can view your statement and invoices, and pay any outstanding invoices, directly in the Octiv app.
Viewing your invoices and statement
- Open the Octiv app and tap your profile picture (top-left corner).
- Under General, select Finances.
- Your statement, outstanding invoices, and paid invoices are listed here. Use the date filter to choose the period you want to see.
What the colours mean
Amounts in green are payments you've made or credit notes your facility has issued. Amounts in red are amounts you've been invoiced.
Paying an outstanding invoice
Open the Unpaid Invoices tab. If your facility uses an online payment gateway, tap Pay Now next to an invoice to pay it in the app. If you don't see a Pay Now button, your facility isn't set up for online payments — pay them directly as they instruct.
If you pay by debit order
Your upcoming invoices won't appear as outstanding in the app, because they're collected automatically. An invoice only shows here if it's unpaid — for example, if a debit order fails.
Downloading an invoice
Tap the download button next to an invoice to save and view it on your device.
If you can't find an invoice in the app
- Log out and log back in to refresh your account data.
- Contact your facility admin — they can view your invoices and help.