How do I set up custom booking milestones for members?
Choose which member booking totals your facility celebrates, managed per location
Octiv automatically celebrates when a member reaches a booking milestone — sending them a congratulations email and sending staff an email so your team can follow up in person. You can now choose exactly which milestone numbers your facility celebrates, since not every facility wants to mark the same totals.
Where to manage your milestones
Settings > Comms > Location Settings > Booking Milestones
Editing your milestones
- All default milestones are pre-loaded for you (e.g. 10, 25, 100, 120, 250, 500 and 1,000 bookings).
- Remove any milestone you don't want to celebrate by clicking the × on its tag.
- Add your own milestone by entering a booking number in Add milestone (number of bookings) and clicking Add.
- This is managed per location — each location has its own set of active milestones.
What members and staff see
When a member's booking total reaches one of your active milestone numbers, Octiv automatically sends the celebration email to the member and creates a staff task so someone on your team can congratulate them.
Note: The wording and design of the celebration email itself is managed separately, under Settings > Comms > Notifications.