How do I set up a free or promotional class package?
Creating a zero-cost package for events and specials
Overview You can offer a free promotional class (e.g. a Valentine's Day special or a free trial session) by creating a package with a price of zero. This must be managed carefully to prevent members from self-purchasing it publicly. Steps to Create a Free Promotional Package 1. Go to Settings >> Packages >> Add New Package . 2. Set a clear package name (e.g. "Valentine's Day – Free Session"). 3. Set the price to R0 / €0 (free). 4. Set the session quantity to 1 (or the appropriate number of sessions). 5. Ensure "Display on App" and "Display on Widget" are turned OFF so members cannot self-purchase. 6. In Manage Classes , set a maximum capacity on the class to prevent overbooking. 7. Manually assign the free package to each qualifying member or non-member from their profile. ⚠ Every Octiv profile requires a unique email address. Non-members cannot share an email or be added without one. Ask for their personal email address when setting up profiles for an event.