How do I reconcile my Vitality bookings?

Use a bookings export from Octiv to check your Vitality bookings against the payments and remittance statements you receive from Discovery Vitality.

Step 1 — Export your bookings

1. Go to Reports >> Exports.
2. Choose the Bookings type and set your date range.
3. Export the file and open it in a spreadsheet (for example, Excel or Google Sheets).

Tip: pull your bookings from 1 January. The Vitality calendar resets on 1 January each year, so starting there gives you the full Vitality year.

Step 2 — Filter to Vitality bookings only
The bookings export includes every booking for all user types. To narrow it down to Vitality:

1. Filter the user type to Lead.
2. Then filter the email address column for addresses that contain octiv.localhost.

People who book through the Discovery app are recorded in Octiv with an email address ending in octiv.localhost, so what's left after these two filters is every booking made directly through the Discovery app for the date range you chose. These are the bookings Vitality pays you for, so this list lets you check booking by booking that you've been paid correctly.

Step 3 — Compare with your remittance statements
Match the filtered bookings against the remittance statements Discovery Vitality sends you. Octiv records your Vitality bookings and check-ins, but Octiv doesn't process Vitality payments and doesn't receive your remittance statements.

If the numbers don't match, or you have any questions about your Vitality payments, payouts or remittance statements, contact Vitality at vitalityfitness@discovery.co.za and include your export.

Related

• Where do I see Vitality bookings and how are they tracked?
• How do I make my classes show on the Discovery Vitality app and get paid?