---
title: Where do I see Vitality bookings and how are they tracked?
description: Spot Vitality bookings (pink V), see how far ahead Vitality members can book, and how self check-in and check-out are tracked for points.
---
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# Where do I see Vitality bookings and how are they tracked?
## Spotting Vitality bookings, the booking window and how check-ins are tracked.
Bookings made through Discovery Vitality appear in your Octiv schedule alongside your normal bookings. This article covers how to spot them, how far ahead people can book, and how check-ins are recorded so members earn their Vitality points.
**Spotting a Vitality booking**
- Vitality bookings are marked with a pink **"V"** next to the person's name, on the class attendee list (**Schedule \>\> \[Class\] \>\> Attendees**).
- People who have only ever booked through the Discovery app appear as **Leads**, not members. Find them under **Leads \>\> Manage**, also marked with the pink "V". These lead records are read-only because they come from the Vitality app.
**How far in advance can people book through Vitality?**
Vitality's own booking window is **1 week in advance**. Your Octiv setting under **Settings \>\> Scheduling \>\> How long in advance can members book?** only applies to bookings made in Octiv. It doesn't carry over to Vitality bookings.
**Can my existing members use their Vitality free workouts at my facility?**
Yes. An active member at your facility can also book Vitality free workouts with you, using the **same email address** they already use with you.
**How Vitality check-ins are tracked**
For Vitality to award points, the member must:
1. Be **booked into the class** first.
2. **Check in themselves** in the Octiv app using your check-in QR code. Checking in this way is what makes the **check-out** button appear.
3. **Check out themselves** when they leave. Vitality requires a **minimum of 30 minutes' attendance**, and the check-in and check-out timestamps in your attendance report are what's used for points.
⚠ **Don't check Vitality members in manually** from the roster. A check-in done by staff won't give the member a check-out, so their visit won't count towards points.
Vitality leads who booked through the Discovery app check in and out by scanning your QR code with their **phone camera**. For the full QR setup, see *[How do I configure the Vitality integration for my facility?](https://knowledge.octivfitness.com/how-do-i-configure-the-vitality-integration-for-my-facility?hsLang=en)*
**Free VFit workouts need a Vitality Pay profile**
From **1 October 2026**, members need an active **Vitality Pay** profile to redeem their free VFit workouts. They set this up in the Discovery Bank app. Point them to *[How do I link Discovery Vitality and earn points?](https://knowledge.octivfitness.com/how-do-i-link-my-discovery-vitality-account-to-earn-vitality-points?hsLang=en)* for the steps.
**A member's check-in or points didn't register with Discovery**
First check that the member was booked in and checked in and out themselves. If it still hasn't registered, email **vitalityfitness@discovery.co.za** with:
- The member's name and surname
- The class date and time
- A screenshot of their check-in and check-out from your Octiv attendance report
**Questions about Vitality payments**
Payments for Vitality bookings are between your facility and Discovery Vitality. Octiv doesn't process them and doesn't receive your remittance statements. For any questions about payments, payouts or remittance statements, contact Vitality at **vitalityfitness@discovery.co.za**.
**Reconciling your Vitality bookings**
To check your Vitality bookings against what Vitality has paid you, go to **Reports \>\> Exports** and export the **Bookings** type for your date range. In the spreadsheet, filter the user type to **Lead**, then filter the email column for addresses containing **octiv.localhost**. Those are your Vitality bookings. Pull from **1 January**, because the Vitality calendar resets on 1 January each year.
**Related articles**
- [How do I reconcile my Vitality bookings?](https://knowledge.octivfitness.com/how-do-i-reconcile-my-vitality-bookings?hsLang=en)
- [How do I get help with a Discovery Vitality query?](https://knowledge.octivfitness.com/how-do-i-get-help-with-a-discovery-vitality-query?hsLang=en)
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