Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

How do I create or modify a membership package?

Setting up and editing membership packages in Octiv

Creating a New Package
Settings >> Packages >> Package Management >> Create New

  1. Fill in the package name and description.
  2. Select the package type and number of sessions.
  3. Add the price and select the billing frequency (e.g. every 4 weeks / monthly).
  4. Select the purchasing limits.
  5. Configure display settings: select whether the package appears on the app and/or the sign-up widget.
  6. Under Manage Classes, select which classes this package has access to in order for members to only book the relevant classes linked to this package.
  7. Click Submit.

Editing an Existing Package
Settings >> Packages >> Package Management >> [Package] >> Actions >> Edit

Three things can't be changed once a package is created All other settings can be edited, but these are locked once the package exists:

  1. Package Type
  2. Sessions Allocated (the number of sessions)
  3. Top-up price — if you didn't add one when creating the package, it can't be added later.

To change any of these, duplicate the package (Actions >> Duplicate) to quickly create a new one with the settings you want.

⚠  Any change to a package’s settings, including adding class restrictions or deactivating the package, affects all members who currently have it as an active package. If you only want to make a change for a specific member, edit the package from that individual member’s profile instead. 

Package Not Showing in App or Widget
If a package is not visible to members on the app or booking widget:

  1. Go to Settings >> Packages >> [Package] >> Actions >> Edit.
  2. Scroll down to the bottom until you see "Package Visibility".
  3. Ensure the package is enabled to be visible on the Sign up Widget and/or for purchase in the app.
  4. Save changes and ask the member to refresh their app.

Package Widget vs Sign-Up Widget

  • Membership Widget: displays existing packages but does not allow purchases. For existing members only.
  • Sign-Up Widget: allows new members to browse and purchase packages and sign up. For new members.

If members cannot purchase via your website widget, you may have the package Widget embedded instead of the Sign-Up Widget. You can view and copy widgets under Settings >> Widgets. Contact Octiv Support to obtain the correct Sign-Up Widget embed code.