Why does a member still have access after their package ended?

Why Access May Continue After Cancellation

• The package ended but the member's profile status was not deactivated.
• The member has a secondary package that is still active.
• The package end date has not yet been reached (access runs until the end date).

Revoking Access Immediately
1. Navigate to Members >> [Member Name]

1. Check all packages in the Packages tab — deactivate or set an end date on any active ones: Actions >> Edit >> Set an end-date >> Submit OR Actions >> Deactivate
2. Set the member's status to Inactive if they should no longer have any access: Members >> [Member Name] >> Actions >> Deactivate

Door Access (Octiv Access)
If your facility uses Octiv Access, members unlock your doors by scanning the check-in QR code in the Octiv app. If a member you've deactivated can still open your door, contact Support. See Does Octiv have access control, and how do I control entry access?

Membership Contract End Dates Not Showing
If the contract end date is not visible on the member's profile, the contract may not have a defined end date (e.g. it is an ongoing/rolling membership). To add an end date: Members >> [Member] >> Contracts >> Actions >> Edit >> add End Date >> Submit