Why won't a member's debit order or bank details validate?
Fix a member’s debit-order validation errors — remove spaces and stray characters from the account number and name, and confirm the correct bank.
When you add a member's banking details, Octiv uses the same fields across all payment gateways and regions:
- Debit date
- Bank
- Account type
- Account Number
- Account Name
- Branch code — this prepopulates from the bank you select and can't be changed
If the details won't validate, the problem is almost always in the Account Number or Account Name:
- Remove all spaces.
- Check for any letters or characters that shouldn't be there — an account number should be digits only.
- Make sure the correct bank and account type are selected (the branch code follows the bank automatically).
NetCash "103 Validation return / Banking detail type invalid format"
This means one member's bank detail is in an invalid format. The specific failing field can't be identified inside Octiv, so request the validation report from NetCash, then correct that member's detail.