Why is a member's debit order not going off?

Check 1 — Active Package with Debit Order Billing
Only members with an active, billable package set to debit order payment type appear in debit batches:

• Confirm the member has an active package: Members >> [Member] >> Packages
• Confirm the payment type is set to Debit Order (not Cash/EFT): Members >> [Member] >> Billing

Check 2 — Valid Debit Mandate on File
The member must have a valid, active mandate (GoCardless/SEPA) or debit authorisation (NetCash) on record: Accounts >> Mandates >> search for member

If the mandate is inactive or missing, re-send the onboarding link: Actions >> Delete >> Actions >> Send Onboarding Link

Check 3 — Member on Hold
If the member is on hold, their debit orders are paused. Check their billing status and remove the hold if appropriate: Members >> [Member] >> Billing >> Remove Hold

Check 4 — Batch Was Already Submitted Without Them
If the batch for this period has already been submitted and the member was missed, create a manual invoice and collect payment via an alternative method for this period. Add the member to the next batch.