Why is a class showing as full when there are available spots?

Check the Class Capacity Setting
1. Go to Scheduling >> Calendar, click the class, then click Actions and choose Edit Instance (this class only) or Edit Series (every class in the series)

1. Check the Capacity field — confirm it reflects the actual number of spots available.
2. If capacity is incorrectly low, update it and save.

Check for Cancelled Bookings Not Being Released
1. View the attendee list: go to Scheduling >> Calendar and click the class. The attendees and the Booked count are shown.

1. Look for bookings from members who have since cancelled — these should have freed up capacity.
2. If cancelled bookings are still occupying spots, contact Octiv Support.

Check Waitlist Settings
If waitlist is enabled and all spots are taken by waitlisted members who were automatically promoted, the class will appear full. Review the waitlist and confirm member promotions are being processed correctly.

Booking Restriction by Package Type
Some members may see a class as full if their package type does not allow booking into that specific class, even when capacity is available. Check which packages can book the class: edit the class from Scheduling >> Calendar and check Which packages can book this class? You can also check it from the package side under Settings >> Packages >> ⋮ (Actions) >> Manage Classes.