Why are reports showing incorrect or missing data?

Finance Reports — Invoices Missing
Each report under Reports >> Finance only shows what matches its filters. Check the Location, Status and date range. On the VAT report, also check Filter dates by: it uses the invoice Due Date by default, so invoices due outside your date range won't show.

Attendance Report — Incorrect Numbers
1. Check the date range filter — results may be cut off if the range is too narrow.

1. Confirm the class or member filter is not limiting results unintentionally.
2. If attendance counts appear genuinely wrong, check for duplicate check-in entries (common in Open Facility sessions set up as classes). Report duplicates to Octiv Support — do not delete them as this removes evidence for the tech team.

VAT / Tax Compatibility
Octiv generates invoices with VAT fields. For German facilities, VAT (MwSt) is applied at the rate configured in your settings. For South African facilities, VAT at 15% is applicable. You set your VAT details yourself under Settings >> Accounts >> Location Settings >> Location Invoice Details: choose the location, enter your VAT Number and VAT Percentage, and click Update.

Exporting Member Data
To export a full member list: Members >> Manage >> CSV Export

This exports member names, email addresses, membership types, and status. For billing data, use the reports under Reports >> Finance instead (each has a CSV Export button).

Debit Order Invoice Due Dates — Why Invoices Show Early
Debit order invoices appear in your billing screen before the billing date. This is by design — Octiv generates them about 45 days in advance so you can review them before the debit run. The invoice due date is the actual billing date (e.g. 1st, 15th, or 25th of the month). This is normal and expected behaviour.