Why are reports showing incorrect or missing data?

FinanceReport — Members Missing The billing report only shows users with currently active memberships. Members with future-dated memberships or who were recently reactivated may not appear. If a member is active but still missing, contact Octiv Support — there may be a residual bug with reactivated profiles. Attendance Report — Incorrect Numbers 1. Check the date range filter — results may be cut off if the range is too narrow. 2. Confirm the class or member filter is not limiting results unintentionally. 3. If attendance counts appear genuinely wrong, check for duplicate check-in entries (common in Open Facility sessions set up as classes). Report duplicates to Octiv Support — do not delete them as this removes evidence for the tech team. VAT / Tax Compatibility Octiv generates invoices with VAT fields. For German facilities, VAT (MwSt) is applied at the rate configured in your settings. For South African facilities, VAT at 15% is applicable. If your tax rate is incorrectly applied to invoices, contact Octiv Support to review your tax configuration: Settings >> Accounts >> Location Settings >> Location Invoice Details Exporting Member Data To export a full member list: Members >> Manage >> Export This exports member names, email addresses, membership types, and status. For billing data, use the Billing Report export instead. Debit Order Invoice Due Dates — Why Invoices Show Early Debit order invoices appear in your billing screen before the billing date. This is by design — Octiv generates them 1-2 months in advance so admins can review before the debit run. The invoice due date is the actual billing date (e.g. 1st, 15th, or 25th of the month). This is normal and expected behaviour.