What are the international market differences for Octiv?
Country-specific features, payment methods, and settings
South Africa • Debit orders: NetCash or Three Peaks is used for debit orders. • Card payments: PayStack (2.9% + R1 excl. VAT per transaction). • Vitality: Discovery Vitality integration is widely used. Facilities must be vetted per-location by VitalityFitness@discovery.co.za . • Discovery Kiosk: Some facilities use physical Discovery kiosk devices for check-ins. These have since been discontinued Germany • Debit orders: GoCardless / Stripe SEPA mandates. • POS integration: HelloCash integration available (contact Octiv Support for setup). • Tax compliance: Voided invoices are labelled "storniert" — invoices cannot be deleted; sequential numbering is required by law. • Class schedule notifications: Einstellungen >> Kommunikation >> Kursplan • Urban Sports Club: Integration coming — Q1 2026 estimate. • SEPA limitation: SEPA does not support 4-week billing cycles — use Stripe card payments for this. Namibia • Bank of Windhoek requires specific branch codes for debit order setup — verify with the bank directly before configuring. Botswana • NetCash-style debit orders. Multi-location setups are common (Body20 franchise). France / French-Speaking Markets • Refund and billing workflows follow the same navigation paths as other markets. • Support is available in French.