- Help Center
- Manage Bookings and Attendance
- Troubleshooting QR Code
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Staff Management
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Packages
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Scheduling
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Drop-Ins
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Leads
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PT Sessions
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Workouts
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Manage Bookings and Attendance
- How Can I Manually Book Members In?
- Can I Book Non-members Into A Class?
- Can I Book Leads Into A Class?
- The Waiting List Explained
- Checking A Member In
- Troubleshooting Bookings
- Troubleshooting QR Code
- How do I track my Member Attendance?
- Booking Badges
- Cancellation Options (Staff)
- Cancellation Statuses on Roster
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General
- Does Octiv have Access Control Set up & How can I Control Access for Entry?
- How to Enable and Disable a Package from the Signup Widget
- Package Sign Up Settings through the Widget:
- Sign Up Widget Explained
- Widget Set Up and Integrations
- How do I change my Logo/ Signature/ Reply to email/ Disable or Enable Comms?
- How to adjust members booking view
- App: Buy packages
- COVID-19 Feature
- Exports
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Accounts
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Comms
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Paystack (Online ADHOC payments RSA only)
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Netcash (RSA only)
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Three Peaks (RSA only)
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Stripe (Online ADHOC payments Rest of the World)
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Members
Troubleshooting QR Code:
Members can't scan the QR Code
- the permissions for Octiv app on the members mobile device does not allow access to the device's camera.
Solution: on iOS - go to Settings, scroll down to find the Octiv app - tap on it, and allow Octiv app to access the camera.
On Android devices - go to Settings > Apps and Notifications > Notifications management look for the Octiv app > Allow Notifications
Then go to Settings > Apps and Notifications > Permissions > Camera > Octiv > Allow
*Please note that the Android steps may vary on different devices.
- The member has not booked their sessions and the booking threshold has closed.
- The member is trying to check in after the check in threshold has closed. The check in opens 2h before the start of the class and closes 2h after the end of the class.
- The incorrect QR code has been printed for the incorrect location. Please make sure you have the correct QR code printed out for your facility.