Why is my facility address showing incorrectly on the Discovery/Vitality app?

Update Address in Octiv

1. Go to Settings >> Facility & Location and open the Location Settings tab.
2. Choose the location at the top.
3. In the Address section, update the Physical Address and check the Address Details. Make sure the Map Pin shows the right place, because this is the map shown on your Octiv Explore profile.
4. Click Submit.

If the address still shows incorrectly after saving, contact Octiv Support.

Address Incorrect on the Discovery / Vitality App
If the facility address or availability is incorrect on the Discovery app specifically (not the Octiv platform), the update must be made on the Vitality side:

1. Email VitalityFitness@discovery.co.za
2. Include: facility name, correct address, and a screenshot of what is currently showing on the Discovery app.
3. Allow up to 24 hours for the update to reflect on the Discovery app.

⚠ Octiv controls the address shown in Octiv emails and the Octiv admin. Discovery controls the address shown on the Discovery/Vitality app. Both may need to be updated separately.