Why aren't staff receiving class booking or cancellation emails?
Configuring staff notification settings for bookings and cancellations
Check Notification Settings
Navigate to Settings >> Communication >> Class Schedule (German interface: Einstellungen >> Kommunikation >> Kursplan)
Check whether class booking and cancellation notifications are toggled on for staff. Re-enable the desired notifications if they were turned off.
Important Change — Class Booking Notification to Staff
The 'Class Booking – To Staff' notification type was removed from automatic triggers. It now only fires when a waitlisted member is promoted to a booking. This is by design — not a bug. Staff will no longer receive an email for every individual class booking.
Alternative — Use the Attendance Report
As an alternative to real-time email notifications, use the Attendance Report to review all bookings and cancellations: Reports >> Attendance Report >> filter by class and date range
Booking Cancellation Emails Are Intermittently Missing
If cancellation notification emails are arriving inconsistently:
- Add yourself as a CC recipient in the cancellation notification settings.
- This provides a backup delivery path and improves reliability.
- Report persistent issues to Octiv Support for investigation.
How to Send Push Notifications to Class Participants
To notify all members booked into a class (e.g. class is cancelled, time change):
Schedule >> [Class] >> Message Bookings
Or via: Communications >> Create >> follow the creation process