Why aren't staff receiving class booking or cancellation emails?
Configuring staff notification settings for bookings and cancellations
Check Notification Settings
Navigate to Settings >> Comms, then under Notifications open the Schedule category
Each notification shows who it's sent to (staff or member) and whether it's Enabled. Click View/Edit to switch a notification back on if it was turned off. You can set User Type to show only staff notifications.
Which schedule emails go to staff?
Staff aren't emailed for every class booking. The schedule notifications sent to staff are Class Booking: Booked From Waiting List (a member is booked into a class from the waiting list), Class Booking: Cancelled (a member cancels a booking), Class Update: Auto-class cancellation - minimum capacity and Class Update: Discontinued (a class is deleted).
Alternative — Use the Attendance Report
As an alternative to real-time email notifications, use the attendance reports to review bookings and cancellations. Go to Reports >> Attendance >> Class (or Member) and filter by class and date range.
Sending a Copy to Another Email Address
To send a copy of any notification to another address (for example, the facility manager), go to Settings >> Comms, click View/Edit on the notification and enter the address under CC Email Address, then click Submit.
How to Message Members Booked Into a Class
To let everyone booked into a class know about a change (for example, the class is cancelled or the time changes), go to Scheduling >> Calendar, click the class, then Message Booked. This sends an email to everyone booked, plus a push notification to members who booked through the app. Members who were booked in another way only get the email.
To message other groups, go to Comms >> Create. See How do I send a mass message or bulk email to all members?