How do I set up and manage Paystack?

Paystack is Octiv's ad-hoc card-payment gateway for South Africa — it handles once-off card payments for drop-ins, top-ups, limited packages, and invoices. For a general overview, see What is Paystack? Settlements are paid out to your bank 2 working days after a successful payment and appear under Accounts >> Settlements.

1. Activate Paystack

1. Go to Settings >> Payment Gateways and click Enable below Paystack.
2. Enter the bank account for Paystack payouts and the notification email, then Submit and follow the on-screen Paystack steps. (Invalid account details are rejected.)
3. Tick "Use Paystack for limited package purchases on sign-up and top-ups?" and set the gateway status to Active.

2. Switch from another ad-hoc gateway
Only one ad-hoc gateway can be active at a time, so disable the other first:

1. Settings >> Payment Gateways >> View Active Details (below the current gateway, e.g. Netcash PayNow).
2. Untick "Use PayNow for limited package purchases on sign-up and top-ups?", set its gateway status to Deactivated, and Submit.

3. Request a payment via Paystack
Bill a member, lead, or non-member:

1. Create the invoice if needed (Accounts >> Invoices, or via POS).
2. Find the invoice, click Actions >> Request/Process payment.
3. To take payment on the spot, tick Would you like to process this payment immediately?, select Paystack under Payment Gateway and click Submit. The Paystack window opens.
4. To email the member a payment link to pay later, leave the box unticked, select Paystack and click Submit.

4. Member self-purchase (top-ups & packages)
Members can pay by card via Paystack in the Octiv app:

• Top-ups — see How do I buy top-up sessions in the app?
• Packages — see How do I buy a package in the app? (enable per package: Settings >> Packages >> Edit >> "Allow purchase of package through Octiv mobile app?")
• Drop-ins (leads) via the drop-in widget — see How do I set up the drop-in widget?

In each case the invoice is created and marked paid automatically, and the sessions or package are released once payment succeeds.

5. Settlements
View them under Accounts >> Settlements — they appear once paid out to your bank, 2 working days after a successful payment. Click a settlement date to see its transactions. Statuses: Pending (awaiting payment), Processing (being processed), Success (paid to your bank account).

6. Fees
See What fees will Paystack take? for current Paystack fees.