- Help Center
- Packages
- How to manually add a package to members via the schedule
-
Staff Management
-
Packages
-
Scheduling
-
Drop-Ins
-
Leads
-
PT Sessions
-
Workouts
-
Manage Bookings and Attendance
- How Can I Manually Book Members In?
- Can I Book Non-members Into A Class?
- Can I Book Leads Into A Class?
- The Waiting List Explained
- Checking A Member In
- Troubleshooting Bookings
- Troubleshooting QR Code
- How do I track my Member Attendance?
- Booking Badges
- Cancellation Options (Staff)
- Cancellation Statuses on Roster
-
General
- Does Octiv have Access Control Set up & How can I Control Access for Entry?
- How to Enable and Disable a Package from the Signup Widget
- Package Sign Up Settings through the Widget:
- Sign Up Widget Explained
- Widget Set Up and Integrations
- How do I change my Logo/ Signature/ Reply to email/ Disable or Enable Comms?
- How to adjust members booking view
- App: Buy packages
- COVID-19 Feature
- Exports
- How do I find and activate CAP Programming
-
Accounts
-
Comms
-
Paystack (Online ADHOC payments RSA only)
-
Netcash (RSA only)
-
Three Peaks (RSA only)
-
Stripe (Online ADHOC payments Rest of the World)
-
Members
How to manually add a package to members via the schedule
Octiv offers two options on how to add a new package to a member's profile. Via the member's card and the schedule
Adding a package to a member via the schedule
Octiv offers staff to manually add a package to a member's profile via the schedule to book them into the class.
If a member has a package allocated to them that does not allow access to all classes they will not be able to be booked into the non-selected categories.
Staff members have the option to add packages to a member from the schedule for them to book them into all classes easily.
Octiv will however request for them to add the package, and follow payment instructions to add the booking
Scheduling > Calendar > Select class/ session > Add booking > Select user type (member) > Search for member > Add package > Book
> and follow the same process as to How to add a package to a members profile manually for how payments work for limited packages and Month to month rolling Packages (Cash & Debit Order)