How do I help my Member link multiple accounts in their app?

Linked accounts let a member switch between more than one Octiv profile in the app without logging out and back in. Members can link profiles that use the same email address or different ones. Only active accounts can be linked.

Paying for someone else? If one member pays for another (for example their children, their partner, or employees in a corporate arrangement), set them up as a Family Account instead. Linking accounts only lets a member switch between profiles; it doesn't change who pays. When staff set up a Family Account, the dependants are added to the guardian's Linked Users automatically, so the guardian doesn't need to link them. See How do Family Accounts work?

Sharing a couples or family package? Linking profiles doesn't let them share a package. Each person books with packages on their own profile. See Can members share a family or partner package?

How to link another account in the Octiv app

1. While logged in to one profile, tap the profile circle in the top-left corner to open My Account.
2. Select the Accounts tab.
3. Next to Linked Users, tap Link.
4. Select Log in to additional user and enter the login details (email address and password) of the profile you want to link.

Once linked, switch between the accounts with the ⇌ icon without logging out.

Linking works one way
Linking profile B from profile A lets you switch from A to B. To switch from B back to A, log in to profile B and link profile A from there, using the same steps.

⚠ Anyone who can open one of the linked profiles can switch into the others, so only link accounts the member is happy to share.