- Help Center
- Members
- How can a member disable their email notifications
-
Staff Management
-
Packages
-
Scheduling
-
Drop-Ins
-
Leads
-
PT Sessions
-
Workouts
-
Manage Bookings and Attendance
- How Can I Manually Book Members In?
- Can I Book Non-members Into A Class?
- Can I Book Leads Into A Class?
- The Waiting List Explained
- Checking A Member In
- Troubleshooting Bookings
- Troubleshooting QR Code
- How do I track my Member Attendance?
- Booking Badges
- Cancellation Options (Staff)
- Cancellation Statuses on Roster
-
General
- Does Octiv have Access Control Set up & How can I Control Access for Entry?
- How to Enable and Disable a Package from the Signup Widget
- Package Sign Up Settings through the Widget:
- Sign Up Widget Explained
- Widget Set Up and Integrations
- How do I change my Logo/ Signature/ Reply to email/ Disable or Enable Comms?
- How to adjust members booking view
- App: Buy packages
- COVID-19 Feature
- Exports
-
Accounts
-
Comms
-
Paystack (Online ADHOC payments RSA only)
-
Netcash (RSA only)
-
Three Peaks (RSA only)
-
Stripe (Online ADHOC payments Rest of the World)
-
Members
How to disable communication sent to a member via the members app
As a member you have the ability to disable certain notifications or all notifications within the Octiv App.
Login to your Octiv profile via the App > Select “Menu” on the bottom right > Email Preferences > choose which notifications you would like to disable and deselect the toggle.
This means that you will no longer receive email notifications for the deselected options via your email preferences.
Email Preferences that can be disabled:
- Class booking: Booked from waiting list (created by member and trainer)
- Class booking: Cancelled
- Class booking: Confirmation
- Class booking: No Show
- Class update: Discontinued
- Class update: Schedule changed
- Injury: Logged (by trainer and member)
- Injury: Healed (by trainer and member)
- Workout Result: New Comment