---
title: How do I disable communications sent to a member via the app?
description: As a member you have the ability to disable certain notifications or all notifications within the Octiv App. Login to your Octiv profile via the App >…
---

[Skip to content](https://knowledge.octivfitness.com/how-to-disable-communication-sent-to-a-member-via-the-members-app#main-content)

English

Show submenu for translations

[More support](https://knowledge.octivfitness.com/kb-tickets/new?hsLang=en)

![](https://knowledge.octivfitness.com/hs-fs/hubfs/appIcon.png?width=100&height=75&name=appIcon.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [More support](https://knowledge.octivfitness.com/kb-tickets/new)
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Help Center](https://knowledge.octivfitness.com/?hsLang=en)
2. [Members](https://knowledge.octivfitness.com/members?hsLang=en)
3. [Profiles & Setup](https://knowledge.octivfitness.com/members?hsLang=en#profiles-setup)

# How do I disable communications sent to a member via the app?

As a member you have the ability to disable certain notifications or all notifications within the Octiv App.

***Login to your Octiv profile via the App \> Select "Menu" on the bottom right \> Email Preferences \> choose which notifications you would like to disable and deselect the toggle.***

This means that you will no longer receive email notifications for the deselected options via your email preferences.

Email Preferences that can be disabled:

- Class booking: Booked from waiting list (created by member and trainer)
- Class booking: Cancelled
- Class booking: Confirmation
- Class booking: No Show
- Class update: Discontinued
- Class update: Schedule changed
- Injury: Logged (by trainer and member)
- Injury: Healed (by trainer and member)
- Workout Result: New Comment

### Member Login & Account Access

- [Getting Started](https://knowledge.octivfitness.com/getting-started?hsLang=en)
- [Members](https://knowledge.octivfitness.com/members?hsLang=en#main-content)

    - [Attendance & Tracking](https://knowledge.octivfitness.com/members?hsLang=en#attendance-tracking)
    - [Packages & Billing](https://knowledge.octivfitness.com/members?hsLang=en#packages-billing)
    - [Profiles & Setup](https://knowledge.octivfitness.com/members?hsLang=en#profiles-setup)
    - [Contracts & Waivers](https://knowledge.octivfitness.com/members?hsLang=en#contracts-waivers)
- [Staff Management](https://knowledge.octivfitness.com/staff-management?hsLang=en)
- [Leads](https://knowledge.octivfitness.com/leads?hsLang=en)
- [Packages](https://knowledge.octivfitness.com/packages?hsLang=en#main-content)

    - [Lead Drop Ins](https://knowledge.octivfitness.com/packages?hsLang=en#lead-drop-ins)
    - [Member Packages](https://knowledge.octivfitness.com/packages?hsLang=en#member-packages)
    - [Location specific packages](https://knowledge.octivfitness.com/packages?hsLang=en#location-specific-packages)
- [Scheduling](https://knowledge.octivfitness.com/scheduling?hsLang=en)
- [Accounts](https://knowledge.octivfitness.com/accounts?hsLang=en#main-content)

    - [Member Billing & Payments](https://knowledge.octivfitness.com/accounts?hsLang=en#member-billing-payments)
    - [Your Octiv Subscription](https://knowledge.octivfitness.com/accounts?hsLang=en#your-octiv-subscription)
- [Payment Gateways](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#main-content)

    - [GoCardless](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#gocardless)
    - [Stripe](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#stripe)
    - [Paystack](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#paystack)
    - [Three Peaks](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#three-peaks)
    - [Netcash](https://knowledge.octivfitness.com/payment-gateways?hsLang=en#netcash)
- [Store](https://knowledge.octivfitness.com/store?hsLang=en#main-content)

    - [Products](https://knowledge.octivfitness.com/store?hsLang=en#products)
    - [Point of Sale (POS)](https://knowledge.octivfitness.com/store?hsLang=en#point-of-sale-pos)
    - [Sales](https://knowledge.octivfitness.com/store?hsLang=en#sales)
- [Comms](https://knowledge.octivfitness.com/comms?hsLang=en)
- [Reports & Data](https://knowledge.octivfitness.com/reports-data?hsLang=en)
- [Check in](https://knowledge.octivfitness.com/check-in?hsLang=en)
- [Workouts](https://knowledge.octivfitness.com/workouts?hsLang=en)
- [Octiv Explore](https://knowledge.octivfitness.com/octiv-explore?hsLang=en)
- [Vitality](https://knowledge.octivfitness.com/vitality?hsLang=en)
- [Settings](https://knowledge.octivfitness.com/settings?hsLang=en#main-content)

    - [Integrations](https://knowledge.octivfitness.com/settings?hsLang=en#integrations)
- [Add-ons](https://knowledge.octivfitness.com/add-ons?hsLang=en)
- [For Members](https://knowledge.octivfitness.com/for-members?hsLang=en)

[![Chill listening crop-3](https://knowledge.octivfitness.com/hs-fs/hubfs/social%20octiv-1.png?width=24&height=24&name=social%20octiv-1.png "Chill listening crop-3")](http://www.octivfitness.com)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, Octiv