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How does the Discovery Points Kiosk work?

Setting up and troubleshooting the Discovery kiosk device

What Is the Discovery Kiosk?
Some South African facilities use a physical Discovery Kiosk device for member check-ins and Vitality point earning. This is a Vitality hardware device that communicates with the Octiv platform.

Setup
Kiosk setup is managed by the Vitality Fitness team: VitalityFitness@discovery.co.za. Octiv Support assists with the platform-side configuration to ensure the facility is correctly configured in the Octiv-Vitality integration.

Kiosk Not Reflecting Correct Data
If the kiosk is showing incorrect information (e.g. wrong member details, wrong booking data):

  1. Contact the Vitality Fitness team at VitalityFitness@discovery.co.za
  2. Also contact Octiv Support at support@octivfitness.com
  3. Both teams may need to investigate the data sync between Octiv and the kiosk.