How does SEPA single payment work and why is my invoice still unpaid?

SEPA Credit Transfer Delays When a SEPA single payment (not a direct debit mandate) is submitted for a member invoice, the invoice status in Octiv may remain as 'Unpaid' for an extended period — even after the bank transfer has been initiated. This is because SEPA credit transfers can take 1–3 business days to clear. Interim Workaround (While Waiting for Clearance) 1. Confirm the member has initiated the bank transfer before applying this workaround. 2. Manually add sessions to the member's account equal to the invoice amount — this marks the invoice as paid and allows the member to book classes. 3. Once the SEPA payment has cleared and appears in the payment records, remove the manual sessions. 4. Confirm the invoice status reflects the actual payment. ⚠ Only use this workaround when you have confirmed the member has initiated the bank transfer. Do not apply sessions speculatively. SEPA vs Direct Debit Mandate • SEPA Single Payment: a one-off bank transfer initiated by the member. It takes 1–3 days to clear. • SEPA Direct Debit Mandate: recurring automatic debit authorised by the member. Processed on the billing date.