How do I unsubscribe from Octiv notification emails?

For Members — Unsubscribing from Facility Emails Marketing or promotional emails from your facility (sent via Octiv) typically include an Unsubscribe link at the bottom of the email. Click this link to stop receiving those emails from that specific facility. ⚠ Unsubscribing from marketing emails will not affect transactional emails like booking confirmations, payment receipts, or password reset emails — these are still delivered as they are essential account communications. For Members — Adjusting Notification Preferences in the App 1. Open the Octiv app. 2. Navigate to My Profile >> Email Preferences (if available in your version). 3. Toggle on or off the types of notifications you want to receive. For Facility Admins — Managing Bulk Email Settings If a member requests to be removed from all facility communications, this member should simply be excluded from the recipient list when emails are being sent out going forward: If a new email is created under comms >> manage >> create new, remember to excluded the specific members when selecting the recipients 2. When the next email is due, you can simply duplicate the previous email sent out and make the relevant changes on that email, this way, only the relevant members will still be included as recipients. To duplicate an email, go to comms >> manage >> filter “sent” >> select the last email sent >> actions >> duplicate and continue as per the normal steps to send out emails. 3.. Note: removing someone from marketing communications does not remove them from transactional notifications (booking confirmations, payment receipts).