Skip to content
English
More support
Contact us
  • There are no suggestions because the search field is empty.

How do I set up card subscription (billing cycle) packages?

Setting up recurring card billing and PayStack for South African facilities

Overview
Billing cycle packages allow members to be charged on a recurring basis (e.g. every 28 days) via card subscription. This requires PayStack to be enabled (South Africa) or Stripe (other regions).

Enabling PayStack
Settings >> Payment Gateways >> PayStack >> Enable >> add banking information >> Submit

PayStack charges 2.9% + R1 excl. VAT per card transaction.

Creating a Billing Cycle Package
1. Settings >> Packages >> Package Management >> Create New

  1. Fill in package details.
  2. Add a price and billing frequency (e.g. weekly, monthly, billing cycle).
  3. Add a billing interval (e.g. every 4 weeks).
  4. Add a default period if applicable.
  5. Select purchase limits and package visibility.
  6. Submit.

Adding an Existing Member to Card Subscription
1. Change Payment Type: Members >> Manage >> [Member] >> Billing >> Payment Type >> Card Subscription >> Update billing details (this sends the member an email to add their card).

  1. Add End Date to Current Package: Members >> [Member] >> Packages >> Actions >> Edit >> add end date >> Submit.
  2. Assign Billing Cycle Package: Create New >> select billing cycle package >> add start date >> Submit.

Tracking Subscriptions and Settlements

  • Track subscriptions: Accounts >> Subscriptions
  • Track PayStack payouts: Accounts >> Settlements

What Happens When a Card Subscription Member Is Placed on Hold?
Their payments will stop and their new billing date will be the day the are released from hold/ the day the package starts again.