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How do I set up and assign a special rate discount to a member?

Creating special rate discount types and applying or overriding them per member

Special rate discounts let you apply a custom, per-member rate on top of your standard packages. Special rates are set up once as a discount type, then assigned — and overridden with the specific amount — on each member.

Note: If your facility already had members on special rates, these were migrated automatically. The migrated discount type appears as Special rate (ZAR 0.00) under Settings > Accounts, and each affected member's specific rate was migrated as an override on their profile.

Setting up a new special rate discount type

New special rates are created the same way as other discount types:

  1. Go to Settings > Accounts.
  2. Select Create New.
  3. Choose Special Rate as the discount type.
  4. Give it a name.
  5. Enter the amount this special rate refers to — this shows in brackets next to the discount name, e.g. Special rate (ZAR 0.00).
  6. Save.

Assigning a special rate to a member

Once a special rate discount type exists, assign it to a member from their profile:

  1. Go to Members > Manage > [Member Name] > Billing.
  2. Under Discount, choose the special rate you want to apply, e.g. Special rate (ZAR 0.00).
  3. Tick Override Special Rate and enter this member's specific rate in the Special Rate Amount field.
  4. Select Update Billing Details to save.

You can change a member's override at any point by ticking Override Special Rate and updating the amount — this doesn't change the base amount set on the discount type itself.

Special rates in the Create Member wizard

The same Discount and Override Special Rate options are available in the Create Member wizard, so a special rate can be set up for a new member as they're added.

Applying a special rate at package level

For members on a card subscription or cash subscription (not legacy cash), a special rate can also be applied to an individual package:

  1. Go to Members > Manage > [Member Name] to open the member's profile.
  2. Go to Packages.
  3. Select the package.
  4. Select Edit.
  5. Under Discount, choose the special rate from the dropdown and follow the same steps to override it.

The Discount dropdown and Override option look and work the same way here as on the Billing tab.