How do I send a mass message or bulk email to all members?
Sending communications to all members or specific groups
Sending a Bulk Communication
Communications >> Create >> compose message >> select recipient group >> Send
Recipient Groups
- All members — send to every active member profile.
- Leads — sends to all leads in your pipeline.
- Specific package holders — targets members on a specific package.
- Class attendees — targets members booked into a specific class.
Known Issue — Large Send Batching issue
A known regression causes bulk sends to large lists to fail or deliver incompletely in a single send. Until resolved:
- Send to Members and Leads separately (not combined).
- For lists over 300 recipients, split into batches of 200–300.
- Wait 30 minutes between batches.
Personalisation Tags
Use `` in your message to personalise with each recipient's name. This tag works correctly in manually sent communications.
Push Notifications
For class-specific push notifications, use the Message Bookings option on any class in the Schedule — this sends a push notification to all members booked into that specific class.
Reporting & Data