How do I manually book a member into a class from the admin?

Manually Booking a Member 1. Navigate to Schedule, click on Calendar, and find the relevant class. 2. Click on the class to open it. 3. Click ‘Add booking.’ 4. Search for the member by name or email. 5. Select the member and confirm the booking. Booking a Member Into a Full Class As an admin, you can book a member into a class even if it is showing as full (exceeding the set capacity). Navigate to the class, add the member. Booking on Behalf of a Waitlisted Member If a spot opens and a waitlisted member should be promoted: Schedule >> [Class] >> Waitlist >> [Member] >> convert to booking When to Use Manual Booking • Member's apps are not working and they need to be booked urgently. • Members do not have the app (e.g. elderly members, no smartphone). • Overbooking exception approved by facility management. • Member's account has a known bug preventing self-booking (escalates to Octiv Support in parallel).