How do I create a billing cycle package for recurring monthly or weekly charges?

What Is a Billing Cycle Package?
A billing cycle package charges members automatically on a recurring schedule (e.g. every 28 days, monthly, or weekly). This is different from a standard credit package which is a one-off purchase.

Creating the Package
1. Settings >> Packages >> Package Management >> Create New

1. Fill in package name, package type, and number of sessions.
2. Add a price and a billing frequency (e.g. Monthly, Weekly, Custom).
3. Add a billing interval (e.g. every 1 month, every 4 weeks).
4. Finish the set up of package
5. Submit.

SEPA Direct Debit Limitation
SEPA direct debit cannot be used with 4-week billing cycles. If you need 4-week billing, use card payments (Paystack or Stripe). SEPA supports monthly billing only.

Members Signing Up to a Billing Cycle Package
When a new member signs up via the Sign-Up Widget and selects a billing cycle package:

• They will be prompted to add their card details and charged on the date they signed up.
• Subsequent charges occur at the billing frequency (e.g. every 28 days after sign-up date).

Payment Type: Debit Order Subscription

A payment type called Debit Order Subscription is available to streamline recurring membership billing and improve mandate management for debit order members.

To set this up, navigate to Settings → Sign Up

You will now see Debit Order Subscription as an available sign-up option.

Supported Package Types

The Debit Order Subscription payment type can be used with:

• Recurring weekly packages
• Recurring monthly packages
• Billing-linked packages

Packages can be created under Settings >> Packages >> Create New (You can also duplicate the existing packages and just choose billing linked as package type)

Converting Existing Members to Debit Order Subscription

Existing members who are currently paying via debit order can be converted to the new Debit Order Subscription payment type directly from their member profile.

1. Open the member's profile.
2. Select the option to change or update the member's payment method.
3. Choose Debit Order Subscription as the new payment type.
4. Confirm the member's billing date.

Mandate Handling

If the Member Already Has a Signed Mandate

• The existing mandate will automatically carry over.
• No further action is required from the member.
• No new mandate needs to be signed.

If the Member Does Not Have a Signed Mandate

• The system will automatically send the member an email.
• The email will contain instructions for signing a new debit order mandate.
• Billing will proceed once the mandate has been completed.

Supported Payment Providers

The following payment gateways support Debit Order Subscription:

• Stripe Connect
• SEPA
• Bacs
• BECS
• GoCardless