How do I change a member's package?

Changing a Member's Package
1. Navigate to Members >> Manage >> [Member Name].

1. Go to the Packages tab.
2. Click Actions next to the current/relevant package.
3. Select Actions >> Edit and add an end date and submit (the end date should align with the new package's start date to avoid booking interruptions).
4. Click Create New >> select the new package >> add a start date >> Submit.

Changing Payment Method (e.g. Card to Cash/EFT)
1. Navigate to Members >> Manage >> [Member] >> Billing >> Payment Type.

1. Change to the desired payment method.
2. Click Update billing details.
3. Once a cash invoice is generated, mark it as paid when payment is received.

Bulk Payment Method Change
Go to Members >> Manage, select the checkboxes next to the relevant members, choose Change Payment Type, and then select the new payment method along with the next billing date.

Pausing or Freezing a Membership
To put a member on hold: Members >> [Member] >> Actions >> Place on Hold

While on hold, payments stop and access is paused. Billing will continue as per normal once the member is released from hold.

⚠ Remember to deactivate the old package on the member's profile if applicable when switching between packages.